Shipping & Returns
We want you to love your purchase. Here's how it works.
Free Insured Shipping
Every order ships free with full insurance coverage. Canada & US.
Signature Required
All deliveries require a signature for your protection.
3–7 Business Days
Canada: 3–7 days. US: 5–10 days. Custom: 2–4 weeks + shipping.
30-Day Returns
Non-custom items, original condition. Custom orders are final sale.
Your Order Journey
Order Placed
You'll receive an email confirmation immediately.
Processing
We verify your order and prepare it with care. 1–3 business days for catalog items.
Shipped & Insured
Your piece ships fully insured. You'll get a tracking number via email.
Delivered
Signature required upon delivery. Arrives in our signature packaging.
Return Policy
Catalog items: May be returned within 30 days of delivery in original, unworn condition with all packaging.
Custom & bespoke orders: All custom pieces are final sale and cannot be returned or exchanged.
Return shipping: Buyer's responsibility unless the item arrived damaged or defective.
Refunds: Processed within 5–10 business days to your original payment method.
Exchanges
Need a different size or style? Contact us at info@nitzidiamonds.com within 30 days of delivery. Free resizing available on all Nitzi rings.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll arrange a free return and replacement or full refund — no questions asked.